Best Price Guarantee
1. Submit Your Claim
If you’ve bought from us in the UK and then found the identical product at a lower price at one of these online stores, we’ll refund the difference in our shop vouchers, within 7 days of your purchase.
In order for us to verify the price and send you your Our shop e-gift vouchers, please follow these 2 instructions.
- 1. Please read carefully the Rules relating to our Best Price Guarantee.
- 2. Email Customer Support via the green button below, adding these 4 pieces of information in the email:
- 1: Your Name
- 2: Order ID
- 3: A Link to the item on Our website that you’d like to apply the Best Price Guarantee to.
- 4: A Link to product on another site you are comparing our price to.
EMAIL CUSTOMER SUPPORT
Once we have reviewed your email and found the infomation to be valid, we’ll refund the difference in Our gift vouchers, up to 7 days after the purchase.
To help you get the best result please read 2. Rules relating to our Best Price Guarantee.
If you’re not sure you can also read our 3. Best Price Guarantee FAQs.2. Rules relating to our Best Price Guarantee
- Our Shop Best Price Guarantee can only be used against products that are in stock on the above online stores and must be identical to the product you bought from us (e.g. same size, colour, specification, model, year etc).
- The Guarantee is for a GBP price comparison only.
- The Guarantee can only be applied after your purchase and the difference in cost will be refunded in Our gift vouchers (these vouchers are valid for three months from the date of issue).
- The Guarantee will only include discounts that are “active” and visible to all site visitors. We will price match against an online discount voucher/code but not against personal or membership discounts.
- We will not apply The Guarantee to multi-item promo offers or bulk discount purchases.
- All Our Best Price Guarantee requests must be placed within seven days of placing your order.
- Your order must be shipped to a UK address and purchased in GBP to qualify for the Our Best Price Guarantee.
- Any returned products bought using the Our Best Price Guarantee will not be refunded the original price but the altered price after the Guarantee is applied.
- We can change these terms and conditions any time without notice. Any changes will be posted on this page. We may refuse, withdraw or suspend The Our Best Price Guarantee (or any part of it), at any time without notice.
- The Guarantee cannot be used in conjunction with any Scheme purchases.
3. Best Price Guarantee FAQs
- Q. I can’t open the request details, what should I do next?A. If you can’t get the preformatted email to work please email the following information:
- Your name.
- Your order ID.
- A link to the item on the Genius Bike Shop website that you’d like to apply the Best Price Guarantee to.
- A link to the product on on another site you are comparing our price to.