Can You Provide Me With a Tracking Number ?
Yes. We provide you with an International tracking number.
How Much Will it Cost to Ship to Me ?
FREE International Shipping Rate on all orders. Items are dispatched from JAPAN and will arrive in 21 business days.
Does the shipping I pay you include any customs, duties, or tax fees ?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs.Our shop is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.
Please contact Our Shop Customer Service with any concerns regarding defective products so that our team can assist you with finding a resolution through the proper channels.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.
Lost Package Claim
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by our shop are insured for 100% of the package’s value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.